SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 103,000 - 141,000 / annual
Wiz is a fast-growing cloud and AI security platform trusted by over 65% of the Fortune 100. As a Technical Account Manager (TAM) in the Southeast region, you will be the primary technical and strategic advisor for a book of up to 15 customers, guiding them through their entire Wiz journey from onboarding through operationalization, renewal, and expansion.
You will serve as the bridge between customers and internal Wiz teams (Product, Engineering, Sales, Support), ensuring customers achieve their security and compliance objectives while maximizing adoption and value realization. Your responsibilities include:
**Customer Success & Adoption:**
- Provide technical guidance on Wiz platform deployment, configuration, and operationalization using cloud-security best practices
- Develop success plans with measurable goals aligned to customer organizational objectives
- Proactively drive adoption across cloud, code, and runtime security domains
- Assist customers in project management and stakeholder coordination for Wiz implementation
- Unblock adoption by resolving people, process, and technology issues
- Track and report customer achievement of business goals through executive briefings and QBRs
**Technical Leadership:**
- Serve as the trusted technical contact for your customer book via email, meetings, Slack, and support tickets
- Troubleshoot complex technical issues and drive resolution
- Stay current on emerging cloud security threats and new Wiz features
- Continuously develop domain expertise in cloud security
**Account Management:**
- Manage a book of up to 15 customers, monitoring health and identifying risks (satisfaction, churn, renewal, tenant health)
- Develop and cultivate relationships with key contacts from C-level to practitioners
- Identify expansion opportunities and support renewals in partnership with sales and renewals teams
- Drive utilization and adoption targets for your book of business
**Organizational Impact:**
- Contribute to scaling Wiz's TAM motion and GTM processes
- Develop documentation and mentor associate TAMs
- Build areas of technical subject-matter expertise
- Partner cross-functionally to improve processes
**Requirements:**
- 5-8+ years of experience in technical customer-facing roles (Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, or Architect), ideally supporting cloud or cloud-security products
- B.S. in Computer Science, Engineering, or similar field, or equivalent experience
- Strong understanding of cloud services and architecture for at least one CSP (AWS, GCP, Azure, OCI); CSP certification preferred (e.g., Certified Solutions Architect, Certified DevOps Engineer)
- Familiarity with cloud-security best practices, common threat models, and CNAPP use cases; security certification or experience addressing cloud-security challenges preferred
- Familiarity with container technologies (Docker, Kubernetes) and associated security considerations
- Familiarity with DevOps technologies (CI/CD, Infrastructure as Code, Version Control Systems)
- Familiarity with Linux and Windows operating systems concepts and runtime sensing
- Strong problem-solving skills and ability to troubleshoot complex technical issues
- Proven track record managing a book of 5-10+ customers
- Proven track record building and maintaining enterprise client relationships, driving customer outcomes, and exceeding performance targets
- Ability to work across multiple communication channels (Slack, email, support tickets)
- Ability to use data and systems (CRM, log analysis tools) to monitor customer health and identify trends
- Excellent communication and interpersonal skills with ability to engage stakeholders at all organizational levels
- Willingness to navigate nebulous job responsibilities and actively contribute to TAM motion refinement
- Ability and willingness to continuously learn emerging cloud and security technologies
