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Wiz is a fast-growing cloud and AI security platform trusted by over 65% of the Fortune 100. As a Technical Account Manager (TAM) for the Northeast region, you will be the primary technical and strategic advisor for a book of up to 15 customers, guiding them through their entire Wiz journey from onboarding through operationalization, renewal, and expansion.
You will serve as the bridge between customers and internal Wiz teams (Product, Engineering, Sales, Support), ensuring customers achieve their security and compliance objectives while realizing maximum value from the platform. Key responsibilities include:
**Product & Technical Expertise**: Act as a trusted cloud security advisor, confidently navigating customers through Wiz deployment, configuration, and best practices. Serve as the primary technical contact for your customer base, resolving technical questions and issues via email, meetings, Slack, and support tickets. Stay current on emerging cloud security threats and new Wiz features.
**Drive Adoption & Value Realization**: Develop customer success plans with measurable goals aligned to their security objectives. Proactively lead customers toward full adoption and value realization across cloud, code, and runtime security. Use your platform expertise to accelerate customer success and help unblock adoption by resolving people, process, and technology issues. Track and report progress through executive-friendly communications and quarterly business reviews.
**Customer Advocacy & Relationship Management**: Understand and represent customer needs to internal stakeholders. Capture feature requests and adoption blockers, liaising with Product and Engineering to determine priorities. Develop close relationships with key contacts across all levels, from C-suite to practitioners, to understand sentiment and drive Wiz objectives.
**Business Management**: Manage your book of business toward utilization and adoption targets. Identify and action on risks (satisfaction, churn, renewal, tenant health). Identify expansion opportunities and assist in securing renewals in partnership with sales and renewals teams.
This role requires strong technical knowledge of cloud security, excellent customer-facing and communication skills, and the ability to manage multiple stakeholder relationships simultaneously.
