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Salary: USD 125,000 - 150,000 / annual
Altana is an AI-powered platform that serves as a network for trusted trade, helping governments and businesses build a more resilient and secure global economy. We are seeking a Technical Account Manager (TAM) focused on the Logistics vertical to drive customer success, adoption, and expansion.
In this role, you will manage strategic accounts with the world's largest logistics service providers (3PLs, cargo, freight operators, etc.), serving as the day-to-day relationship manager and champion for customer success. Your responsibilities include:
- Manage and grow strategic logistics accounts globally, driving measurable impact through strong stakeholder alignment and adoption across customer operations
- Lead the onboarding and adoption process for new users, ensuring they fully leverage Altana's platform capabilities
- Conduct in-depth analysis to optimize customer experience and business outcomes
- Own customer calls and Quarterly Business Reviews (QBRs), using data-driven insights to demonstrate value and gather actionable feedback
- Collaborate with product, implementation engineering, and sales teams to ensure successful contract delivery, product improvements, and expansion opportunities
- Balance strategic thinking with tactical execution, connecting day-to-day account management to broader commercial and product goals
- Synthesize and communicate customer feedback to the product team to drive continuous improvement
- Identify and capitalize on upsell and cross-sell opportunities in partnership with Account Executives
You will be based in Brooklyn, NY until a planned office relocation to Midtown Manhattan in Summer 2027. Candidates must be within commuting distance of both current and future office locations.
REQUIREMENTS:
- 5+ years of account management experience working with Logistics customers (3PLs, Cargo, Freight, etc.)
- Demonstrated history of driving strategic initiatives from concept to execution in fast-moving environments
- Proven track record of successfully expanding accounts year over year
- Ability to work cross-functionally and thrive on collaboration
- Willingness to learn fundamental concepts of data fusion and machine learning
- Ability to effectively communicate technical and product value to both technical and commercial audiences
- Open to feedback and committed to continuous improvement
