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Plaid is seeking a Technical Account Manager for Enterprise to own the long-term technical success of strategic enterprise customers. You will serve as the primary technical expert and advocate for some of the world's most innovative companies, influencing how millions of users experience financial connectivity through Plaid's platform.
In this strategic, high-impact role, you will manage multiple enterprise customer relationships simultaneously, acting as the technical voice between customers and Plaid's internal teams. You'll be responsible for the post-sales technical strategy and alignment, ensuring mutual roadmaps are understood and communicated. Key responsibilities include:
- Partner with Plaid's most strategic enterprise customers as their dedicated technical expert, helping them achieve business and technical goals
- Own post-sales technical strategy and roadmap alignment with customers
- Proactively identify optimization opportunities for customer integrations and drive adoption of new Plaid features, tying outcomes to measurable metrics (conversion, error reduction, coverage expansion)
- Build and maintain relationships with technical stakeholders at all levels—from engineers to CPOs and CTOs
- Advocate internally for customer needs by translating feedback into product insights for cross-functional teams
- Serve as the escalation point for technical incidents beyond normal support channels
- Collaborate with account managers to define, track, and deliver quarterly technical goals that grow adoption and customer value
Plaid powers financial connectivity for millions of users across thousands of companies including Venmo, SoFi, Fortune 500 firms, and major banks. The company's network covers 12,000 financial institutions across the US, Canada, UK, and Europe. Founded in 2013, Plaid is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
REQUIREMENTS:
- 10+ years of experience in client-facing, technology-focused roles combining business expertise and technical acumen; enterprise customer experience strongly preferred
- Proven ability to independently manage complex customer relationships and develop technical strategies that drive adoption, customer success, and measurable business outcomes
- Strong technical foundation across APIs, databases, system infrastructure, and architecture; experience with Postman, SQL, and monitoring/logging platforms is a plus
- Excellent communication and project management skills with ability to translate complex technical concepts for both technical and non-technical audiences and connect solutions to business objectives, KPIs, and revenue outcomes
- Demonstrated ability to build trusted relationships and influence technical decision-makers and stakeholders at all levels, including executives, while collaborating effectively across cross-functional teams
- Proactive, customer-first problem solver with strong troubleshooting skills and ability to navigate ambiguity, escalations, competing priorities, and unexpected roadblocks under pressure
