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Camunda is an enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex business processes. As a Technical Account Manager for the DACH region, you will serve as the primary technical advisor and trusted partner for designated enterprise customers, guiding them through all stages of Camunda platform adoption.
You will lead the creation and execution of tailored technical adoption plans designed to maximize business outcomes and ensure long-term success. Your responsibilities include delivering hands-on technical guidance and best practices to both business and technical stakeholders, from onboarding through ongoing operations. You'll proactively identify and remove execution risks through platform health checks, escalation management, and internal advocacy for customer needs.
You will foster collaborative relationships across Camunda's cross-functional teams—Customer Success, Consulting, Support, Product, Engineering, and Sales—to drive measurable customer outcomes at scale. The role requires regular on-site engagement with accounts for key milestones, with potential for up to 50% travel during busy periods. You may work with public sector accounts requiring security clearance, alongside other accounts across the UK or Europe.
Required qualifications include at least 3 years as a Technical Account Manager or comparable enterprise software role, hands-on expertise with high-level programming languages (Java, C#, Python), and solid understanding of modern solution architectures including DevOps and Kubernetes. You must demonstrate a proven track record of building trusted relationships with technical and business stakeholders, synthesizing complex issues for varied audiences. Strategic problem-solving, collaborative mindset, and flexibility for client on-site work are essential. Fluency in German is required.
Nice-to-haves include experience in enterprise automation, business process management, process orchestration, or RPA; relevant certifications (AWS Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA); and familiarity with Camunda products.
