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Salary: USD 210,000 - 0 / annual
Gravitee is a 2025 Gartner Magic Quadrant Leader delivering an advanced platform for API management, event streaming, and AI agent governance. The company is trusted by global leaders including Michelin, Roche, and Blue Yonder.
As a Technical Account Manager (TAM), you will be the post-sales technical owner for a tiered portfolio of enterprise accounts across North America. You will provide hands-on technical depth with top-tier customers while maintaining structured cadences across your broader portfolio.
Key Responsibilities:
• Onboard customers to production in under six months through architecture guidance, best practices, and use case design, working alongside onboarding managers and Professional Services teams.
• Manage a tiered portfolio of enterprise accounts, prioritizing deliberately to determine where your time creates the most value, and routing work to appropriate teams when needed.
• Deliver quarterly business reviews (QBRs), release briefings, and technical roadmaps; drive value realization against each customer's business and ROI goals.
• Identify expansion, adoption, and usage signals early; bring them to the account team and proactively help protect retention across your portfolio.
• Represent customers internally with Product and Engineering teams, connecting feature requests to clear business impact through structured processes.
• Strengthen the broader field team through demos, reusable technical assets, architecture design, best practices, and enablement content.
• Travel to customer sites approximately one to two times per month as needed.
Requirements:
• Vendor-side experience in a customer-facing technical role at a SaaS or infrastructure vendor (Technical Account Manager, post-sales Solutions Architect, Solutions Engineer, or Professional Services), with strong understanding of vendor motion including value realization, adoption, retention, and expansion.
• Proven experience managing a portfolio of enterprise customers with concrete examples of prioritizing effectively across competing demands.
• Strong technical depth in APIs, integration, and cloud-native platforms, with hands-on implementation experience using Docker and/or Kubernetes.
• Solid understanding of API security and identity and access management protocols, including OAuth 2.0, OIDC, JWT, and SSO.
• Exceptional ability to communicate effectively with audiences ranging from engineers and architects to executives; ability to build trusted advisory relationships.
• Ability to understand customer architecture, connect technical requirements to business outcomes, and guide customers toward scalable solutions and best practices.
• Ability to scope an engagement, maintain scope, and escalate effectively while ensuring customers continue moving forward.
Desired Skills:
• Kafka or event-streaming experience.
• Exposure to LLM gateways, MCP, A2A, agent identity, or agent authorization patterns.
• Scripting or development background, particularly Java or Python.
• Experience with API management, API gateways, or developer platforms.
• Startup or scale-up experience.
