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Okta is seeking an experienced Technical Account Manager to join the Auth0 TAM team, serving as a trusted identity coach for a portfolio of enterprise customers. Auth0 is an easy-to-implement authentication and authorization platform for consumer and SaaS applications.
In this role, you will partner with well-known brands to maximize the value of their Auth0 investments. You'll build deep relationships with technical stakeholders—from developers and engineering leads to C-level executives—learning their business objectives, technical landscape, and identity challenges. You'll guide customers toward secure, scalable identity solutions while driving adoption across Okta's product suite and ensuring retention at contract renewal.
Key responsibilities include:
- Serve as a trusted identity coach, providing technical guidance, enablement, and best practice sharing
- Conduct regular meetings with both technical practitioners and executives to recap value, discuss progress, and align on roadmaps
- Monitor customer health and satisfaction, proactively addressing risks and escalations
- Collaborate with internal stakeholders to develop strategies for increasing customer adoption and uncovering growth opportunities
- Act as a product evangelist, educating customers on new features and platform capabilities
- Represent the voice of the customer to shape company strategy and product direction
- Analyze trends and optimize customer outcomes
The ideal candidate combines strong technical expertise with excellent customer-facing skills. You should have deep knowledge of identity and security, with the ability to engage confidently across both technical and business conversations. This role requires someone who is adaptable, customer-first, and comfortable navigating complex, unpredictable customer interactions while maintaining technical accuracy.
Position based in London or Paris office with travel under 25% annually.
Requirements:
- 5+ years total IT experience, with at least 3 years as a Technical Account Manager or comparable technical practitioner role in customer identity/IAM space
- Fluent in French and comfortable communicating with French-speaking customers and stakeholders
- Working proficiency in core CIAM areas: OAuth, OpenID Connect, SAML 2.0, API consumption, HTTP methods, web and native app architecture, security and performance monitoring, SIEM/WAF integrations, cybersecurity landscape, SaaS/PaaS/cloud services, and software development lifecycle
- Customer-first mindset with strong problem-solving skills
- Strong business acumen and history of success managing enterprise customer relationships and escalations
- Ability to manage multiple parallel initiatives
- Strong presentation, whiteboarding, and diagramming skills
- Excellent communication skills across all organizational levels
- Ability to influence customer behavior and health metrics across a portfolio
