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Zowie builds AI agents that handle millions of real conversations monthly for enterprise brands like InPost, Empik, Decathlon, and Allianz. These agents track packages, resolve claims, and transform customer interactions at scale.
As a Technical Account Manager, you will become an expert in AI agent adoption and implementation for enterprise customers. You'll solve complex puzzles that combine customer systems, processes, and Zowie's platform to deliver measurable business impact.
Key responsibilities include:
- Building and customizing AI agents to deliver transformative customer experiences
- Bridging business needs and technology by analyzing customer processes and translating them into technical solutions
- Handling advanced configurations and integrations with customer systems (e-commerce platforms, CRMs, APIs)
- Acting as a trusted advisor and ambassador, building strong relationships with stakeholders to maximize platform adoption
- Working hands-on with AI tools, automating repeatable processes, and building internal tooling
- Collaborating with Solutions Architects and Account Directors to manage customer success across the post-sale journey
- Advocating for customers internally and influencing product roadmaps
You'll work in an AI-native culture where LLMs and emerging tools are embedded into daily workflows, not just for speed but for creativity, documentation, and scale.
REQUIREMENTS:
- 3+ years of experience in technical account management or solutions consulting with mid-market and/or enterprise B2B customers
- Passion for technology with a strong drive to translate it into business impact
- Ability to own customer engagements end-to-end: run workshops, translate requirements into solutions, drive implementation to successful delivery
- Solid technical grounding: understand APIs and integrations (REST, GraphQL); ability to learn complex software quickly
- AI-native working style: LLMs already integrated into your daily workflow
- Track record of building valued client relationships
- Business acumen to understand client business deeply and challenge requirements when needed
- Fluent in Polish and English with ability to explain complex technical concepts simply
- Strong project management skills and high ownership mentality
NICE-TO-HAVE:
- Hands-on experience building AI solutions, including prompt engineering
- Coaching mindset; enjoy teaching and enabling others to use technology independently
