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Viva.com is Europe's first Tech Bank for businesses, operating critical payment and banking infrastructure across 31 countries. The company offers omnichannel payment acceptance, deposit accounts, card issuing, and financing solutions through a single integrated platform, pioneering Tap on Any Device technology for Android and iPhone payments.
As Technical Account Manager, you will serve as the primary technical and business interface between Viva.com and Independent Software Vendor (ISV) partners and key merchants across Europe. This role bridges technical consulting, fiscal compliance, and developer enablement—critical to scaling secure, compliant commerce across the continent.
Key responsibilities include:
- Act as primary technical liaison for ISV partners, supporting fiscalisation API integration across multiple European countries
- Map technical requirements to regional fiscalisation regulations, ensuring compliant implementations
- Troubleshoot complex API integration issues (schema validation, authentication, transaction failures) in collaboration with engineering
- Guide ISVs on maximizing fiscalisation API use, including edge cases and regulatory nuances
- Test ISV implementations for functionality and compliance; identify and report bugs
- Support onboarding for new ISVs and system integrators (POS, ERP, middleware systems)
- Build and maintain strong relationships with key technical and business stakeholders, acting as trusted advisor
- Lead regular stakeholder meetings, aligning technical initiatives, priorities, and business objectives
- Own partner and merchant escalations, balancing technical requirements with business priorities
- Identify opportunities to strengthen partner adoption and long-term success
- Deliver technical training and documentation (webinars, guides, tutorials)
- Maintain developer-facing content including Developer Portal, manuals, and API references
- Monitor ISV and merchant satisfaction; proactively manage escalations
- Collaborate with Product and Strategic Partners teams on feature requirements and AI agent training content
Requirements:
- Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience
- 5+ years of experience in API integration, fiscalisation, ISV support, or ERP/POS configuration
- Strong technical skills in REST APIs, data formats (JSON/XML), and integration workflows
- Familiarity with development tools: Postman, JIRA, Confluence, Git
- Hands-on experience with regulatory or tax compliance systems in at least one European country (strong plus but not essential)
- Strong communication and stakeholder management skills; fluent English (written and spoken)
- Proactive, detail-oriented, with strong interest in AI and automation
- Self-organized and adaptable, thriving in dynamic, innovation-driven tech environments across Europe
