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Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform, powered by patented Attack Signal Intelligence.
As a Technical Account Manager, you will be a critical member of the customer success organization, responsible for developing and managing Vectra's customers in an assigned region. You will own customer relationships, connecting with key business executives, security, and IT stakeholders to understand their strategic business needs and goals.
Key responsibilities include:
• Drive high-touch customer success focusing on large and highly complex enterprise organizations
• Lead customers throughout the entire customer journey: onboarding, value realization, adoption, and expansion
• Own the customer relationship, providing ongoing support and proactive leadership to drive high levels of customer satisfaction, deep engagement, and mutual success
• Conduct customer touchpoints, executive business reviews, and proactively monitor customer health
• Drive deep integration of the Vectra Cognito platform into customers' business processes and technical ecosystem to increase stickiness
• Identify and grow expansion opportunities within the customer base and collaborate with the sales team to facilitate growth
• Identify and assess renewal risks; develop and collaborate with internal teams in executing remediation plans
• Direct crisis and incident response with urgency, working cross-functionally to ensure timely resolution while communicating effectively with customers
• Identify, develop, and implement repeatable programs and processes across your portfolio of customers to maximize product adoption and achievement of customer business objectives
• Identify opportunities to responsibly embed AI and automation into team processes and support adoption of approved tools
You will leverage your expertise in Vectra products and cybersecurity to provide ongoing adoption and industry best practices strategy, ensuring customers understand and maximize value from their investment. This role demands interaction with enterprises at the senior level (CISO) as well as with technical staff within IT and Security organizations.
Vectra provides a comprehensive total rewards package including competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Benefits vary by location but commonly include health care insurance, income protection/life insurance, access to retirement savings plans, behavioral and emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
