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UiPath is seeking a Technical Account Manager to join its Enterprise Success team, supporting the company's largest and most strategic customers in their digital transformation through intelligent automation. In this role, you will own the technical success of assigned customers, serving as a core member of account teams responsible for guiding enterprise-level automation program design, deployment, and optimization.
You will take a proactive, advisory approach—working across customer organizations from C-suite to technical teams—to help them maximize business value from the UiPath platform. Key responsibilities include: designing and executing customer adoption strategies; providing technical advisory on platform infrastructure, installation, upgrades, and best practices; conducting design and code reviews of automation solutions; performing technical health checks to identify risks and improvement opportunities; enabling customer technical stakeholders on platform capabilities; managing escalated support incidents in collaboration with UiPath support teams; and delivering technical guidance through webinars, demos, and speaking engagements. You will also contribute to developing and maturing team processes, assets, and methodologies to maintain best-in-class delivery.
This is a high-performing, global team role that demands excellence and offers meaningful impact. You will work with complex, large-scale automation programs that drive tangible business outcomes and help customers' teams focus on higher-value work.
REQUIREMENTS:
- Minimum 7 years of professional experience in technical customer-facing roles
- Fluency in English and Arabic (required)
- Solid programming background, preferably .NET (C#, C++, VB, Java, Python, PowerShell acceptable)
- Previous experience with UiPath or other intelligent automation products (highly desired)
- Prior experience in technical support or technical consulting (a plus)
- SaaS and Cloud technical background with hands-on digital technology experience
- Strong analytical and problem-solving skills
- Self-motivated, proactive team player with ability to inspire customer loyalty and adoption
- Diplomacy, tact, and composure under pressure when working with customers and partners
- Excellent presentation skills and ability to present to large audiences
- Computer Science degree or equivalent
- Willingness to travel up to 25%
