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Securonix is seeking a Technical Account Manager to serve as a trusted technical advisor and strategic partner for enterprise customers using their Security Information and Event Management (SIEM), UEBA, SOAR, and security analytics solutions. The TAM will drive customer success, platform adoption, operational maturity, and long-term value realization throughout the customer lifecycle.
Key Responsibilities:
- Serve as the primary technical point of contact for assigned enterprise customers, developing trusted advisor relationships with security leaders, SOC managers, analysts, architects, and executive stakeholders.
- Conduct regular business reviews, health checks, and strategic planning sessions to align platform capabilities with customer security initiatives, compliance requirements, and operational goals.
- Drive customer adoption, retention, expansion, and overall satisfaction.
- Provide expert guidance on SIEM architecture, security monitoring, threat detection, incident response, UEBA, SOAR, and cloud security use cases.
- Review customer deployments and recommend best practices for scalability, performance, and operational efficiency.
- Assist with use case development, detection engineering, content tuning, and security operations optimization.
- Advise on log source onboarding strategies, data quality improvements, and data governance practices.
- Monitor customer platform health, adoption metrics, and risk indicators; proactively identify and address technical challenges and adoption barriers.
- Coordinate escalation management and facilitate timely resolution of critical issues.
- Partner with Support, Professional Services, Engineering, Product Management, and Customer Success teams to advocate for customer needs.
- Provide guidance on threat detection, threat hunting, incident investigation, and security operations workflows.
- Assist customers in mapping detection content to MITRE ATT&CK, compliance frameworks, and industry-specific requirements.
- Present technical and business value to executive stakeholders through Quarterly Business Reviews (QBRs) and executive briefings.
- Communicate platform ROI, security outcomes, operational metrics, and strategic recommendations.
Securonix is a leading cybersecurity platform company backed by Vista Equity Partners, recognized as a six-time Leader in the Gartner Magic Quadrant for SIEM. The company serves more than 1,000 customers worldwide, including a meaningful portion of the Fortune 100.
REQUIREMENTS:
- Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or related field, or equivalent experience.
- Portuguese, Spanish, and English language proficiency required.
- 5+ years of experience in cybersecurity, SIEM, SOC operations, security consulting, customer success, or technical account management.
- Experience working with enterprise SIEM platforms such as Securonix, Splunk, Microsoft Sentinel, QRadar, Elastic Security, Exabeam, LogRhythm, or similar technologies.
- Strong understanding of: Security Operations Centers (SOC), Threat Detection & Response, Incident Response, UEBA, SOAR, Cloud Security, Identity Security, and Threat Intelligence.
- Knowledge of security frameworks including MITRE ATT&CK, NIST CSF, CIS Controls, and compliance standards such as PCI-DSS, HIPAA, SOX, and ISO 27001.
- Experience with log management, security event correlation, and detection engineering.
- Strong troubleshooting and analytical skills.
- Excellent communication, presentation, and stakeholder management abilities.
PREFERRED QUALIFICATIONS:
- CISSP, GCIA, GCIH, GMON, CySA+, Security+, or equivalent certifications.
- Experience supporting Managed Security Service Providers (MSSPs) or large enterprise security programs.
- Familiarity with cloud platforms including AWS, Azure, and Google Cloud.
- Experience with scripting and automation technologies such as Python, PowerShell, REST APIs, and SOAR workflows.
- Knowledge of data pipelines, security telemetry, and modern detection engineering practices.
