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Ping Identity is seeking a Technical Account Manager to serve as the proactive technical partner for enterprise customers, ensuring they achieve strategic outcomes using Ping Identity's cloud identity platform. You will operate within the Global Support Organization, guiding customers from purchase through production, conducting architectural reviews, and translating complex use cases into sound product architecture.
Key responsibilities include:
- Provide proactive technical recommendations, architectural reviews, and best practices tailored to customer identity and security needs
- Conduct regular environment health reviews and business reviews to highlight success against goals and ensure full value adoption
- Act as the voice of the customer, advocating for product features and roadmap adjustments that drive long-term operational success
- Utilize internal AI tools to generate customer reports, technical recommendations, and data-driven insights
- Take full accountability for the technical trajectory of assigned accounts, ensuring seamless coordination between customer and internal Ping teams
- Identify opportunities to improve internal reporting and automate status tracking to visualize customer health
- Contribute to internal Knowledge Bases and support onboarding of new TAMs by sharing operational best practices
- Represent the TAM role professionally during internal summits and occasionally act as liaison during off-hours for critical customer upgrades
You will engage regularly with customer leadership up to Director and VP levels, ensuring customers are fully optimized and continuously receiving value from their Ping investments.
Requirements:
- Must have enterprise customer-facing experience in Technical Account Management, Customer Success, Sales Engineering, or Professional Services role
- Foundational knowledge of cybersecurity domain, including common security technologies, enterprise network architectures, and basic threat landscapes
- Familiarity with leveraging standard AI productivity tools to enhance workflows, streamline communication, and generate data-driven insights
- Understanding of Java, web technologies, and enterprise architecture
- Strong verbal and written communication skills with ability to build credible, transparent relationships with customer leaders
- Experience with Identity Management, Access Management, or Federation
- Ability to manage both proactive and reactive tasks effectively while demonstrating high ownership
- Experience with SFDC or equivalent CRM systems
- On-call availability may be required
Advantages:
- Experience with Ping Identity solutions and APIs
- Experience with Windows and Linux operating systems
- General networking knowledge of protocols like HTTP/S, TCP/IP
- Knowledge of protocols such as SAML, OAuth, or OpenID Connect
- Bachelor's Degree in Computer Science or equivalent experience
