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Paga is a fintech company on a mission to enable one billion Africans and millions of SMEs to pay, preserve income, participate in global trade, and purchase goods and services. The company operates a multicurrency, cloud-based payments and financial services engine serving three businesses: Paga Engine (Enterprise B2B), Paga (Consumer), and Doroki (SME Retail). Paga holds three Central Bank of Nigeria licenses (mobile money, international remittance, microfinance bank) and operates across Nigeria, the United States, and Ethiopia.
Reporting to the Client Service Manager, the Technical Account Manager will manage partners in the sales pipeline, acquire new partners, and optimize relationships with existing partners. The role combines technical expertise with account management and sales responsibilities.
Key responsibilities include:
- Managing the developer solution sales pipeline and winning new business
- Building strong customer relationships with key stakeholders and sponsors
- Providing technical support to customers before and after activation
- Training customers on Paga developer solution products
- Answering product-related queries in a timely manner
- Providing performance reports to developers and stakeholders
- Identifying and pursuing new business opportunities in Nigeria, Africa, and beyond
- Communicating product status updates to the team and stakeholders
- Liaising with other departments (proposals, projects, legal, support, finance, marketing)
- Ensuring 24/7 access for clients and partners to address requests and issues
- Troubleshooting complex integration issues using tools like Postman, log analytics, and API management consoles
- Guiding developers through REST API, webhook, SDK, and authentication protocol integration
Requirements:
- Bachelor's degree in computer science, engineering, or related field
- Minimum 3 years' experience as a Technical Account Manager, Integration Engineer, or Developer Support role, including international experience or dealing with global clients
- Knowledge of product engineering
- Experience in technical support and sales
- Hands-on experience with RESTful APIs, JSON/XML data formats, webhooks, HTTP/S protocols, and API authentication methods
- Experience with fintech payment systems, banking rails, or high-volume transactional platforms
- Strong people management, technical, and sales skills
- Exceptional attention to detail and written/oral communication skills
- Resourcefulness and self-motivation with ability to work with minimal supervision
- Well-organized with ability to prioritize and manage multiple projects
- Experience developing business processes, models, and plans with basic financial analysis in Excel
- Exceptional market/customer awareness and networking skills with proven track record managing relationships with major operators in Nigeria
- Commercial sense to manage contractual and financial conditions
- Willingness and ability to travel within and outside Nigeria
