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HUMAN is seeking a Technical Account Manager to join its global team supporting strategic partners in the programmatic advertising ecosystem. You will serve as the primary point of contact for assigned customers, helping them maximize protection against invalid traffic and ad fraud while navigating an evolving landscape. This role bridges technical complexity and customer communication, requiring you to translate sophisticated findings into actionable insights while maintaining discretion around proprietary detection methodologies.
Key responsibilities include:
- Manage assigned customer accounts to ensure satisfaction, retention, and long-term partnership success
- Serve as the primary focal point and build deep relationships with strategic customers
- Provide escalation support for sensitive customer issues and collaborate cross-functionally with Account Management, Product, Engineering, and Research teams
- Translate complex technical investigation outcomes and findings into clear, customer-appropriate communication
- Gather customer feedback proactively and advocate internally for product and service improvements
- Educate and enable customers through training sessions and materials
- Lead customer-facing presentations including business reviews, strategic discussions, investigative findings, onboarding, and operational updates
- Manage multiple customer initiatives and projects simultaneously in fast-moving environments
You are comfortable operating in highly technical settings where discretion, judgment, and careful communication are essential. You have strong investigative and analytical capabilities, can identify trends in data, and drive meaningful conclusions. You excel at managing customer-facing escalations and strategic initiatives across multiple stakeholders, with confident presentation and communication skills. You thrive in ambiguous environments with evolving processes and rapidly changing priorities, and you bring a collaborative mindset to cross-functional work.
Requirements:
- Prior AdTech experience required
- Strong preference for direct programmatic advertising experience
- Strong preference for experience working at or with an agency
- Measurement and verification experience is a strong plus
- US-based only; candidates outside the United States will not be considered
- Preference for PST location, though candidates across US timezones will be considered
- Technical aptitude and curiosity critical; familiarity with analytics and reporting platforms (SQL, Looker, Snowflake, Imply, or similar) is a plus but not required
- Strong organizational, project management, and follow-through skills
- Ability to work effectively in highly technical and evolving environments
