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Charles IT is seeking a Technical Account Manager to serve as the primary liaison for assigned clients, balancing technical escalations with business objectives. This strategic role requires a client-focused, collaborative, and detail-oriented professional who can build and maintain strong long-term relationships with technical clients.
Key responsibilities include:
- Serve as the primary point of contact and escalation point for assigned client base, both internally and externally
- Analyze client needs and develop roadmaps to bring clients to best practices
- Lead and mentor technical team members; cross-train on client infrastructure
- Ensure accuracy of technical solutions proposed by the team
- Ensure timely and successful delivery of projects aligned with client business needs
- Communicate progress of initiatives through recurring client meetings
- Maintain customer documentation
- Handle other duties as assigned
The role emphasizes strong communication, project delivery, team leadership, and client relationship management within a growing IT services environment.
Requirements:
- Associate degree or equivalent in a related field
- 4+ years of experience in the IT field
- Exceptional oral and written communication skills
- Technical certifications in Microsoft, Cisco, Virtualization, and Project Management (preferred)
- Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support (preferred)
- Enthusiastic and committed to challenges of a growing company and client base
- Strong follow-through and ability to see tasks to completion
- Self-starter capable of working independently with minimal supervision
- Highly organized with sharp attention to detail
- Current, valid U.S. driver's license required
