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Perplexity AI is seeking a Senior Support Specialist to join the Desktop Perplexity team and provide expert technical support for users of the desktop application. In this role, you will serve as the dedicated technical resource for desktop browser users, providing troubleshooting assistance and guidance on optimal use of the AI-native browsing experience.
You will grow into the go-to technical and troubleshooting expert for Comet (the desktop product), helping both end users and internal teams confidently navigate and use the browser. Key responsibilities include serving as the primary technical resource for desktop users, partnering with Enterprise, Mobile, and Desktop teams to resolve issues and coordinate resources across multiple teams, and translating learnings from user issues into scalable solutions by working with Engineering and Go-To-Market teams.
You will also build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser, and drive improvements to customer journeys, in-product workflows, and support processes based on user feedback and technical insights.
This is a high-impact role where you will directly influence product improvements and customer satisfaction while working cross-functionally across the organization.
REQUIREMENTS:
- 3+ years of experience in technical support engineering roles, with a focus on application development
- Proven ability to identify technical pain points in both solutions and customer implementations
- Experience leveraging AI tools to optimize workflows and improve team efficiency
NICE TO HAVE:
- Strong track record of building relationships with customers and cross-functional teams to drive performance improvements
- Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success
- Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively
- Preference for deep-dive projects that involve chasing down problems and understanding diverse use cases
About Perplexity AI
AI / Data / Infrastructure — AI answer engine and search product for consumers and enterprises.
