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Salary: USD 129,000 - 171,000 / annual
Anduril Industries is seeking an NX CAD Support Engineer to establish, maintain, and optimize the Siemens NX CAD environment that powers the engineering and manufacturing teams. This role is instrumental in ensuring designers and engineers have reliable, performant, and standardized tools to rapidly innovate on cutting-edge defense solutions.
You will be responsible for developing, implementing, monitoring, and optimizing the Siemens NX CAD environment, including templates, customization files, role-based configurations, and default settings across the organization. Day-to-day responsibilities include providing specialized technical support for CAD software applications (NX, SolidWorks) used by design and engineering teams, managing the incoming IT helpdesk queue (e.g., Jira Service Desk), and resolving Tier 1 and Tier 2 technical support tickets related to CAD/PLM software issues while meeting established Service Level Agreements.
Additional duties include onboarding new hires by setting up CAD-capable workstations, user accounts, and software permissions; creating and maintaining user-facing self-service documentation and internal IT knowledge base articles; and providing technical leadership and structured training to engineering and design teams. You will mentor less experienced users and serve as the primary point of escalation for NX-related issues.
You will coordinate configuration and improvement projects with engineering, manufacturing, IT, quality, and external service providers (Siemens), acting as the technical point of contact for significant CAD/PLM issues. You will lead or champion reliability, capability, and continuous improvement projects related to the CAD/PLM environment, quantifying benefits, documenting outcomes, and implementing sustainable improvements. Finally, you will ensure CAD configuration activities comply with site security, quality, and regulatory standards, assessing and mitigating operational and data-security risks related to the engineering toolset.
Requirements:
- Education: Associate degree or Bachelor's degree in Information Technology, Computer Science, Engineering, Drafting/Design, or equivalent work experience
- Experience: 2–4 years of experience in an IT helpdesk/technical support role
- CAD Experience: Minimum 1–2 years of experience supporting or directly using CAD platforms (NX, SolidWorks) in a professional environment
- Working knowledge interpreting NX Logs/Sys Logs
- Strong written and verbal communication skills to effectively interact with all levels of the organization
- Excellent troubleshooting skills with a methodical approach to diagnosing complex software conflicts
- Ability to explain complex technical issues to both highly technical engineers and non-technical staff
- Patient, empathetic, and helpful attitude toward end-users under tight deadlines
- Strong multitasking skills to manage a high volume of tickets while prioritizing critical CAD-stoppage issues
Preferred Qualifications:
- Experience administering Teamcenter PLM, including workflow, BOM, and access configuration
- Multi-skilled experience administering and configuring Siemens NX with advanced troubleshooting capability across CAD, CAM, and CAE environments
- Experience configuring NX templates, customization files, role-based settings, and standardized environments for multi-user deployments
- Capable of obtaining U.S. Secret security clearance
