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SigNoz is an open-source observability platform helping developers monitor, trace, and debug applications. The company serves users in 30+ countries, has 25k+ GitHub stars, a 7,000-member Slack community, and 180+ OSS contributors. SigNoz is YC-backed, supported by leading Bay-Area VCs, and operates as a fully remote, globally distributed team.
This Technical Account Executive role is a hybrid sales and customer success position where you own the entire customer lifecycle—from initial discovery through successful implementation. You will conduct discovery calls, deliver technical demos, address observability-specific questions, assist with OpenTelemetry instrumentation strategy, design custom dashboards, and guide customers through security, finance, and legal evaluations.
Key responsibilities include:
- Working directly with customer engineering teams to design their observability instrumentation strategy and optimize for their specific use cases
- Identifying patterns in customer engagements and feeding intelligence back to product teams to inform feature development and tooling improvements
- Building the foundation for the Sales and Customer Success functions as the company scales, with potential to grow into leadership
- Delivering technical clarity through excellent written and verbal communication to both customers and internal teams
This role requires someone who is technically proficient in observability concepts, product-minded, and capable of operating independently without relying on others to join customer meetings. You will be the primary technical point of contact and must be comfortable owning complex customer relationships end-to-end.
Requirements:
- 2–6 years of experience in a customer-facing technical role such as Sales Engineer, Solutions Architect, Technical Account Manager, or Technical Customer Success Manager
- Good understanding of modern technical systems including cloud providers (AWS, GCP, Azure), containers, and Kubernetes
- Good understanding of observability platforms such as SigNoz, Grafana, Prometheus, or Datadog
- Excellent written and verbal communication skills with ability to deliver clarity to both customers and internal teams
- Comfort with technical writing and documentation
- Preference for independent customer engagement without requiring colleagues to attend every meeting
