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Rippling is a unified platform for HR, IT, and Finance that consolidates workforce systems including payroll, expenses, benefits, and device management. The company has raised $1.4B+ from top-tier investors and is headquartered in San Francisco.
As a Technical Account Consultant - Platform, you will serve as the "reporting and data master" for Rippling's customers, acting as a trusted advisor and technical expert. Your primary responsibilities include:
**Project Management & Execution**: Collaborate with internal teams and customers to execute project engagements, helping organizations optimize their use of the Rippling platform. You'll manage timelines, coordinate across stakeholders, and ensure successful delivery of customer initiatives.
**Customer Adoption & Enablement**: Drive adoption of key platform features by consulting with customers on best practices and helping them integrate Rippling into their daily workflows. You'll provide product training and guidance to ensure customers realize maximum value from their investment.
**White-Glove Support**: Deliver personalized, attentive customer service through proactive engagement and product enablement. Build strong relationships with customer administrators and stakeholders, serving as their primary point of contact for technical guidance.
**Data & Reporting Expertise**: Demonstrate mastery of Rippling's reporting and data capabilities. Build and interpret complex data sets, create pivot tables and custom reports, and provide actionable insights on data management best practices. You'll advocate for customers' data needs and help them leverage analytics for business decisions.
**Process Consulting**: Advise customers on HR, IT, and finance process optimization within the Rippling ecosystem. Share industry best practices and help customers streamline their operations.
This role is ideal for someone who combines technical proficiency with strong customer-facing skills—someone who can translate complex data into actionable insights while maintaining excellent relationships with key customer contacts.
