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Salary: USD 50,000 - 0 / annual
Ennoble Care is a mobile primary care, palliative care, and hospice service provider operating across 11 states (New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia). The company delivers in-home care for patients with chronic conditions and limited mobility, offering remote patient monitoring, behavioral health management, and chronic care management.
The Care Coordination Team Lead is responsible for end-to-end referral operations for Ennoble Care's partnership with a national home health provider. This is initially a hands-on operational role with direct responsibility for intake activities: the Team Lead personally performs all intake work including processing the referral intake queue daily, verifying referral data completeness, performing insurance verification, assigning providers, and advancing patients through the intake pipeline. Additional responsibilities include coordinating outbound referrals and serving as a primary point of contact for partner communication.
As the partnership scales, the Team Lead will build and lead a team of Care Coordinators supporting partnership markets, communicate company goals, safety practices, and deadlines to the team, motivate team members, assess their performance, and keep management updated on team metrics.
Key responsibilities include:
- Own the home health partnership referral processing queue end-to-end, serving as the dedicated owner for all inbound partnership referrals
- Work the shared care coordination platform's intake queue daily: confirm all referral data is present and complete, perform insurance verification, create patient charts in the EMR, assign providers where needed, and advance each patient through pipeline stages with documented reasons for any patient who does not proceed
- Manage the dedicated partnership inbox, resolving missing-information questions, insurance questions, and duplicate referrals
- Acknowledge every referral received and monitor form submissions daily
- Maintain the referral log, ensuring no referral is lost
- Serve as centralized coordinator for outbound home health referrals: create referrals in the chart, send them to the partner market contact, and reroute rejected referrals with documented reasons
- Handle documentation exchange, including clinical-note requests, 485/order sign-offs, and routing orders to collaborating physicians where required
- Confirm start of care and document it on the patient chart
- Review referral-routing exceptions on a regular basis
- Staff the partnership's clinical escalation channels: urgent issues by phone within a defined response window, routine issues with same-day acknowledgment and loop closure
- Prepare weekly and monthly reports on partnership metrics and performance
- Serve as the primary point of contact for partner communication and relationship management
Requirements:
- Proficiency in the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
- Understanding of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
- Familiarity with principles and procedures for personnel management
