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Zoox is seeking a Team Lead for Fleet Support Operations to manage and scale fleet maintenance and repair operations. In this role, you will lead a team of Fleet Support Specialists, driving accountability and operational excellence across multiple locations.
Key responsibilities include:
- Lead and manage a team of Fleet Support Specialists, ensuring high performance standards and accountability through effective performance management.
- Develop and implement Standard Operating Procedures (SOPs) to create scalable, streamlined workflows across all locations.
- Monitor and manage the work request pipeline, maintaining ongoing communication with requestors and determining priorities and next steps.
- Collaborate with the scheduling team to secure repair slots and optimize vehicle repair timelines while keeping requestors informed.
- Review open vehicle issues, generate action plans, and maintain accurate historical data on fleet health and repair records.
- Conduct quality inspections of repair orders to ensure compliance with Zoox standards; support parts ordering and availability management for both scheduled and unscheduled repairs.
- Create and support technical documentation, daily/weekly/monthly/quarterly fleet performance and maintenance reporting.
- Close the loop on repair feedback to drive continuous improvements in product design and operations.
- Support expansion efforts by helping build out new team structures, processes, and training documentation at additional Zoox sites.
- Evaluate and improve processes by benchmarking against industry best practices and applying continuous improvement methodologies.
Requirements:
- 8+ years of experience in a fast-paced, service-based environment.
- Proven experience leading a team through performance management while maintaining high standards.
- Prior experience in an automotive service environment with familiarity of automotive repair processes and fundamentals.
- Strong collaborative mindset and ability to work effectively in cross-functional teams.
- Proficiency in Jira and Confluence; familiarity with MS Office and Google Suites.
- Strong organizational skills and ability to manage multiple projects simultaneously.
- Ability to communicate rapidly and respond using various communication modes (email, Slack, etc.).
Bonus qualifications:
- Bachelor's Degree in a related field.
- Autonomous vehicle or advanced robotics experience.
