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Adyen is a global fintech platform providing payments, data, and financial products for enterprise customers including Meta, Uber, H&M, and Microsoft.
You will lead the Customer Due Diligence (CDD) onboarding team in Singapore, managing merchant risk assessments and compliance reviews. This is a people-management role overseeing a team responsible for evaluating new and existing merchants from regulatory, risk, and compliance perspectives. You'll work closely with Sales, Account Management, Compliance, and Product teams to balance growth with portfolio health.
Key responsibilities include:
- Leading and developing the onboarding and risk assessment team, ensuring compliance and efficient escalation handling
- Setting expectations, monitoring KPIs, SLAs, and quality metrics across the onboarding lifecycle
- Managing individual and team performance through 1:1s, coaching, and performance reviews
- Driving a performance culture focused on quality and customer experience while balancing regulatory and commercial needs
- Identifying skill gaps and creating development plans to support team growth and scalability
- Leading process improvement initiatives and collaborating cross-functionally to optimize workflows
- Using data to inform decisions, prioritize initiatives, and measure impact on efficiency, risk quality, and customer experience
- Collaborating with regional and global teams to share best practices and drive alignment
- Fostering a motivated, engaged, and safe team environment with emphasis on ownership and accountability
You will be part of a global CDD team while managing a Singapore-based team. The role emphasizes both operational excellence and people development in a highly regulated environment.
REQUIREMENTS:
- 5+ years of direct people management experience in CDD, KYC, or EDD operations, or equivalent Second Line Risk or Compliance role within FinTech, Payment Service Provider, or Financial Institution
- Solid working knowledge of AML, CDD, EDD, KYC, PCI, Card Scheme rules, and internal controls frameworks
- Highly organized and detail-oriented with demonstrated ability to manage and prioritize multiple operational tracks
- Passionate about talent development with experience coaching and growing team members across junior to senior levels
- Hands-on leader ready to review complex risk cases directly and serve as a technical Subject Matter Expert (SME)
- Strong cross-functional collaboration skills capable of partnering across teams to streamline merchant onboarding
- Proactive ownership mindset with track record of driving continuous process improvements
- Self-starter who thrives in fast-paced environments and reliably executes key operational initiatives
- Strong analytical and stakeholder management skills, utilizing operational data to guide decision-making
- Excellent written and verbal communication skills; English fluency required. Asian languages (Japanese or Mandarin at business level) are a strong plus but not mandatory
