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Salary: USD 75,000 - 90,000 / annual
Juno is an AI-powered tax technology platform founded by a CPA and tax firm owner, designed to empower tax professionals with intelligent tools that solve real problems in tax accounting. The company is trusted by hundreds of firms and is scaling rapidly.
As a Tax Support Advisor, you will be a founding member of the customer support team, serving as the primary point of contact for tax professionals using Juno's platform. You'll handle inbound support via email and chat, resolving technical and tax workflow issues with speed and permanence—the goal is not just fast responses but complete resolution that prevents ticket reopening.
Key responsibilities include:
- Serving as the front line for inbound customer support from tax professionals
- Driving successful ticket outcomes through fast initial responses and permanent resolutions
- Verifying and understanding customer tax document types and related information to resolve issues effectively
- Assisting customers in navigating Juno's platform and solving both technical and tax workflow problems
- Proactively identifying patterns in customer questions and recommending improvements to product, processes, and knowledge base
- Documenting solutions and processes to support team scalability
- Collaborating closely with the Manager of Customer Support, Chief Customer Officer, and other leadership to build support systems and culture
This is a hybrid role based in Minneapolis, MN (30 South 9th Street), with required in-office presence Tuesday–Thursday, 8 AM–4 PM Eastern time. You'll work alongside founding team members and executive leadership, directly shaping the customer journey and support standards as the company scales.
Requirements:
- Enrolled Agent (EA) certification (received or in progress)
- 2+ years of experience in a tax preparation environment
- Working knowledge of federal and state tax preparation, electronic filing, and client data management
- Excellent written and verbal communication skills; ability to distill complex tax concepts for customers
- Understanding of ticketing and support platforms
- Adaptability, positivity, and enthusiasm for shaping processes in a fast-moving AI environment
Preferred qualifications:
- Experience creating help documentation or contributing to a knowledge base
- Genuine empathy and desire to help others in the tax industry
- Experience with process development in client-facing operations
