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Salary: USD 75,000 - 90,000 / annual
Juno is an AI-powered tax technology platform founded by a CPA and tax firm owner, serving hundreds of accounting firms with automation and support tools that streamline tax filing and client collaboration.
As a founding Tax Support Advisor, you will be the front line of customer support for tax professionals using Juno's platform. Based in Brickell, Miami (hybrid, Tuesday–Thursday in office, 8 AM–4 PM ET), you'll handle inbound support via email and chat, resolve technical and tax workflow issues, and ensure customers have frictionless interactions with our products.
Key responsibilities include:
- Serve as primary support contact for inbound customer inquiries from tax professionals
- Drive ticket resolution with fast initial responses and permanent fixes—focus on solving issues completely to avoid reopens
- Verify and understand customer tax document types, purposes, and related information to resolve support issues effectively
- Navigate customers through Juno's platform, troubleshooting both technical and tax workflow problems
- Identify patterns in customer questions and recommend improvements to product, processes, and knowledge base
- Document solutions and processes to enable team scalability
- Collaborate with Manager of Customer Support, Chief Customer Officer, and leadership to build support systems and culture
As a founding team member, you'll work closely with executive leadership, help define company culture, and shape customer experience standards from the ground up.
Requirements:
- Enrolled Agent (EA) certification (received or in progress)
- 2+ years of experience in a tax preparation environment
- Working knowledge of federal and state tax preparation, electronic filing, and client data management
- Excellent written and verbal communication skills; ability to distill complex tax concepts for customers
- Understanding of ticketing and support platforms
- Adaptability, positivity, and enthusiasm for shaping processes in a fast-moving AI environment
Preferred:
- Experience creating help documentation or contributing to knowledge bases
- Genuine empathy and desire to help tax professionals
- Experience with process development in client-facing operations
