SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Keeper Security is hiring a Systems Support Engineer for a night shift role (Monday–Friday, 6:00pm–2:00am CT) to join the B2B technical support team. This is a 100% remote position with an option to work hybrid for candidates in the Chicago metro area.
Keeper is a fast-growing cybersecurity software company protecting thousands of organizations and millions of users across 150+ countries. The company specializes in zero-knowledge and zero-trust security, with its flagship product KeeperPAM®—an AI-enabled, cloud-native platform for privileged access management (PAM) recognized in the Gartner Magic Quadrant.
In this role, you will provide technical support to business customers, troubleshoot complex technical issues, and drive resolution analysis. You'll work closely with customers to ensure serviceability and product quality, assist with software installation and deployment, track support cases for timely resolution, and escalate critical situations to engineering and management. You'll also communicate technical issues and solutions across engineering, QA, sales, and the broader support team.
Key responsibilities include:
- Respond to phone, email, and online technical support requests with exceptional customer service
- Represent customer interests to ensure issues are tracked, prioritized, and resolved
- Assist with installation and deployment of Keeper software products
- Document and solve customer issues and product problems
- Escalate critical situations appropriately
- Communicate technical information to users with varying technical expertise
Requirements:
- 5+ years of experience in IT Management and System Administration
- Hands-on experience with macOS, Windows, and Linux administration and troubleshooting
- Experience with Single Sign On (SSO) environments
- Experience setting up and configuring Active Directory
- Advanced knowledge of firewalls, AD environments, DNS servers, authentication protocols, and LDAP
- Excellent command of Linux Shell and PowerShell
- In-depth knowledge of on-premises, cloud, and hybrid environments
- Working knowledge of Python
Preferred qualifications:
- Bachelor's degree or equivalent experience
- Experience with identity access management solutions, including PAM
- Ability to adapt, overcome objections, and learn complex solutions
- Excellent time management and communication skills
