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Ascendis Pharma, a global biopharmaceutical company, is seeking a System Manager to join the Commercial IT Europe and International Markets team within Global IT. Based in Hellerup, Denmark, you will report to both a People Leader and Functional Leader and work alongside 3 internal colleagues to ensure efficient management and integrity of Vault CRM systems.
You will play a crucial role in a fast-paced, collaborative environment supporting commercial operations across Europe and international markets. This role bridges technical systems management with business process understanding, requiring you to work closely with cross-functional, global teams.
Key Responsibilities:
- Maintain and continuously improve applications in close collaboration with team members, embracing a team-first approach to problem-solving.
- Manage and maintain Vault CRM to ensure optimal performance, security, availability, and user access, including technical support, user administration, and incident management.
- Ensure systems operate in compliance with internal governance requirements and relevant external regulations (GDPR, pharma industry standards).
- Drive test activities in Azure DevOps; identify and mitigate IT-related risks including security and GDPR compliance.
- Develop, implement, and enforce IT policies and procedures to support compliance and risk management objectives.
- Translate business processes and requirements into technical features and functionality in collaboration with implementation partners.
- Coordinate with team members, cross-functional stakeholders, software vendors, and support partners to identify gaps and ensure efficient delivery of application changes.
- Support end-user training processes to maximize user adoption and value from applications.
You will thrive in an entrepreneurial, informal, and open environment where innovation and change are central. The role requires both structured, detail-oriented work and strong communication skills. You are analytical, solution-oriented, and handle ambiguity well. Beyond technical expertise, you possess intuitive curiosity and a genuine desire to understand and assist colleagues.
Travel: 5–10 days per year.
Requirements:
- Academic degree (preferably master's degree)
- 5+ years of experience in a similar role within a regulated industry (pharma, biotechnology, food & nutrition, finance, or consultancy serving regulated industries)
- Experience working within a Product/Agile team setup
- Experience with CRM systems (e.g., Vault CRM or similar)
- 5+ years of experience working within an IT organization supporting a Commercial organization
- Experience with documentation and test management
- Strong team player with analytical mindset and can-do attitude
- Structured and detail-oriented with strong communication skills and adaptability
