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Salary: PLN 6,900 - 7,300 / monthly
Revolut is a fintech company on a mission to give people more from their money through spending, saving, investing, exchanging, and travel products. With 75+ million customers and 13,000+ employees globally, the company is growing rapidly and seeking talented people to help shape the future of finance.
As a Support Specialist (Complaints), you will be the first point of contact for customers with formal complaints, working to resolve issues fairly and transparently. You'll oversee the complaints process, conduct root-cause analysis, and ensure compliance with regulatory deadlines and requirements. This role sits within the Customer Support team, which is central to Revolut's mission of delivering outstanding service.
Key responsibilities include:
- Handling incoming formal complaints within regulatory deadlines
- Identifying, analyzing, and resolving customer issues
- Setting up and improving internal complaint-handling procedures
- Contributing to a culture of fair customer treatment
- Organizing and maintaining a central archive of complaint data with accurate records
- Collaborating with internal teams (Product, Quality Assurance) to resolve complaints efficiently
- Taking ownership of problems and procedures end-to-end
- Staying current with industry regulations and compliance requirements
You'll work closely with colleagues across the organization and external stakeholders to ensure every complaint is handled with care and in line with regulatory standards.
Requirements:
- Bachelor's degree (must be able to provide at least a provisional certificate)
- 18+ months of customer service experience
- Fluency in English at C1+ level
- Fluency in Portuguese at C1+ level
- Excellent communication skills and ability to explain complex issues clearly
- Strong numeracy, analytical, and IT skills
- Impeccable attention to detail
- Empathy and genuine desire to help people
- Self-motivation, drive, and flexible team-player attitude
- Independent problem-solving approach
Nice to have:
- Investigative experience
- Background in retail customer service or insurance
