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Salary: PLN 6,900 - 7,300 / monthly
Revolut is a fintech company on a mission to give people more from their money through products spanning spending, saving, investing, exchanging, and travel. With 75+ million customers and 13,000+ employees globally, the company is scaling rapidly.
As a Support Specialist (Complaints), you will be the owner of the complaints process, ensuring it is fair, transparent, and compliant with regulatory requirements. You'll be the first point of contact for formal customer complaints, responsible for investigating root causes, resolving issues, and maintaining detailed records. This role bridges customer needs with internal teams and regulatory bodies.
Key responsibilities:
- Handle incoming formal complaints within regulatory deadlines
- Identify, analyze, and resolve customer issues
- Establish and improve internal complaint-handling procedures
- Maintain a central archive of complaint data with accurate, accessible records
- Collaborate with Product, Quality Assurance, and other internal teams
- Conduct root-cause analysis and quality control
- Stay current with industry regulations and compliance requirements
- Contribute to a culture prioritizing fair customer treatment
- Take ownership of problems and procedures end-to-end
This is a remote role based in Poland or Romania, offering the opportunity to shape financial services at scale while developing your career in a high-growth, mission-driven organization.
Requirements:
- Bachelor's degree (must provide at least provisional certificate)
- 18+ months of customer service experience
- Fluency in English (C1+ level)
- Fluency in Lithuanian (C1+ level)
- Excellent communication skills with ability to explain complex issues clearly
- Strong numeracy, analytical, and IT skills
- Impeccable attention to detail
- Empathy and genuine interest in helping people
- Self-motivated, flexible, independent problem-solver with strong team-player attitude
