SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: PLN 6,900 - 7,300 / monthly
Revolut is a fintech company on a mission to give people more from their money through products including spending, saving, investing, exchanging, and travel. With 75+ million customers and 13,000+ employees globally, Revolut is scaling rapidly.
As a Support Specialist (Complaints), you will be the owner of the complaints process, ensuring it is fair, transparent, and compliant with regulatory requirements. You'll be the first point of contact for formal customer complaints and will work to resolve issues while maintaining outstanding customer experience.
Key responsibilities:
- Handle incoming formal complaints within regulatory deadlines
- Identify, analyze, and resolve customer issues
- Establish and improve internal complaint-handling procedures
- Maintain a central archive of complaint data with accurate records
- Collaborate with internal teams (Product, Quality Assurance) to resolve complaints efficiently
- Conduct root-cause analysis and quality control
- Work with regulatory bodies as needed
- Stay current with industry regulations and compliance requirements
- Take ownership of problems and procedures end-to-end
You'll be part of a customer support team that serves millions globally and works closely with product teams to improve customer experiences.
Requirements:
- Bachelor's degree (must provide at least provisional certificate)
- Minimum 18 months of customer service experience
- Fluency in English at C1+ level
- Fluency in Greek at C1+ level
- Excellent communication skills with ability to explain complex issues clearly
- Strong numeracy, analytical, and IT skills
- Impeccable attention to detail
- Empathy and genuine desire to help people
- Self-motivated, flexible, and strong team-player attitude
- Independent problem-solving approach
Nice to have:
- Investigative experience
- Background in retail customer service or insurance
