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Salary: PLN 6,900 - 7,300 / monthly
Revolut is a fintech company on a mission to give people more from their money through products spanning spending, saving, investing, exchanging, and travel. With 75+ million customers and 13,000+ employees globally, Revolut is scaling rapidly and seeking a Support Specialist focused on complaints handling.
In this role, you will be the owner of the complaints process, ensuring it is fair, transparent, and compliant with regulatory requirements. You'll handle incoming formal complaints within regulatory deadlines, conduct root-cause analysis, and work cross-functionally with internal teams (Product, Quality Assurance) and external regulatory bodies to resolve issues and improve customer experience.
Key responsibilities include:
- Processing formal complaints within regulatory timeframes
- Identifying, analyzing, and resolving customer issues
- Establishing and refining internal complaint-handling procedures
- Maintaining a centralized, accurate archive of complaint data
- Collaborating with Product and Quality Assurance teams for efficient resolution
- Taking ownership of problems and procedures end-to-end
- Staying current with industry regulations and compliance standards to ensure adherence
- Contributing to a culture prioritizing fair customer treatment
This is a remote position based in Poland or Romania, offering career progression opportunities within a fast-growing fintech organization.
Requirements:
- Bachelor's degree (must provide at least provisional certificate)
- Minimum 18 months of customer service experience
- Fluency in English at C1+ level
- Fluency in German at C1+ level
- Excellent communication skills with ability to explain complex issues clearly
- Strong numeracy, analytical, and IT skills
- Meticulous attention to detail
- Empathy and genuine desire to help people
- Self-motivated, flexible, and independent problem-solving approach
- Team-player mentality
Nice to have:
- Investigative experience
- Background in retail customer service or insurance
