SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: PLN 6,900 - 7,300 / monthly
Revolut is a fintech company on a mission to give people more from their money through products spanning spending, saving, investing, exchanging, and travel. With 75+ million customers and 13,000+ employees globally, Revolut is scaling rapidly and seeking a Support Specialist to manage customer complaints.
In this role, you will be the owner of complaint resolution processes, ensuring fairness, transparency, and regulatory compliance. You'll handle incoming formal complaints within regulatory deadlines, conduct root-cause analysis, and collaborate with internal teams (Product, Quality Assurance) and external regulatory bodies to deliver outstanding customer experiences.
Key responsibilities include:
- Processing formal complaints within regulatory timeframes
- Identifying, analyzing, and resolving customer issues
- Establishing and improving internal complaint-handling procedures
- Maintaining a central archive of complaint data with accurate, accessible records
- Performing root-cause analysis and quality control
- Collaborating cross-functionally to ensure efficient resolution
- Staying current with industry regulations and compliance requirements
- Taking ownership of problems and procedures end-to-end
This is a remote position based in Poland or Romania, offering the opportunity to shape fintech's future while working with a multicultural, high-performing team.
Requirements:
- Bachelor's degree (must provide at least provisional certificate)
- Minimum 18 months of customer service experience
- Fluency in English at C1+ level
- Fluency in Dutch at C1+ level
- Excellent communication skills with ability to explain complex issues clearly
- Strong numeracy, analytical, and IT skills
- Meticulous attention to detail
- Empathy and genuine desire to help people
- Self-motivated, flexible, and independent problem-solver with strong team-player attitude
Nice to have:
- Investigative experience
- Background in retail customer service or insurance
