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Salary: GBP 25,000 - 27,000 / annual
NMI is a global leader in payment technologies, enabling software and sales professionals to deliver payment innovations without building payment expertise in-house. The company serves ISOs, fintech innovators, and technologists with flexible payment solutions.
As a Support Specialist, you will join the Customer Support team and provide comprehensive support across NMI's software products. Your responsibilities will include:
- Onboarding new and existing customer accounts to ensure a smooth start with NMI
- Training customers on onboarding and reporting tools to maximize product value
- Providing general support to internal colleagues on product-related queries
- Creating and updating Knowledge Garden content (external help desk portal) and internal documentation
- Delivering customer support via online tickets and phone
- Collaborating with acquirers and other teams to ensure customer solutions remain compliant
- Contributing to internal projects that improve customer experience
- Helping build out internal training programs
You will report directly to the Support Manager and work as part of the general support team in a remote-first culture with flexible working arrangements.
ESSENTIAL REQUIREMENTS:
- Excellent customer service skills
- Excellent all-round IT knowledge
- Excellent attention to detail
- Proven problem-solving ability
- Proactive approach with initiative and creativity
- Ability to handle complex data sets
- Ability to prioritize tickets and workload effectively
- Excellent written and verbal communication skills
- Positive, "can do" attitude
- Organized and able to work independently
- Natural curiosity
- Experience in the payments and/or FinTech industry
PREFERRED EXPERIENCE:
- Experience using customer ticketing systems
- Experience in IT Helpdesk or Support roles
