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Pronto AI is a global leader in commercializing autonomous vehicle technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. The company delivers production-ready autonomy already operating in the field and is building toward becoming the world's first profitable AV technology company.
As Support Engineer Manager, you will lead a team of Support Engineers responsible for keeping autonomous haul trucks running in production 24/7. You will own your team as its escalation point during production issues, onboard new engineers, and ensure accountability for quality and response times. You'll step in hands-on to cover team members when needed and grow engineers toward Level 2 proficiency. You will partner with Robotics, Hardware, and Operations teams to resolve complex issues and improve support processes and tooling to handle a growing fleet.
Key responsibilities include:
- Leading and managing a support engineering team
- Serving as escalation point for production issues
- Onboarding and training new support engineers
- Hands-on technical troubleshooting and team coverage
- Cross-functional collaboration with robotics, hardware, and operations teams
- Process improvement and tooling optimization
- Team development and career growth initiatives
The role is based in the Belo Horizonte office with five days per week onsite presence required.
REQUIREMENTS:
- Engineering background in robotics, software, or embedded systems, with transition to management
- Experience leading engineering teams
- Fluency in English for cross-functional collaboration
- Strong people management skills
- Advanced Linux and Bash proficiency
- Hands-on debugging of embedded systems over SSH and command line
- ROS, Python, or C/C++ experience
- Preferred: experience in support or managing support teams
- Preferred: experience with 24/7 or shift-based operations
