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Supervisor, Transitions of Care Coordinator

Devoted Health - Remote - Remote

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Salary: USD 58,000 - 82,000 / annual

Devoted Health is seeking a Supervisor for Transitions of Care Coordinators to lead a team supporting patients navigating hospital-to-home transitions and managing chronic diseases. This role combines hands-on clinical work with team leadership and operational oversight. You will manage a team of TOC Coordinators who serve as patient advocates, helping ensure safe transitions from hospital or post-acute settings back home while preventing readmissions. Approximately 30% of your time will be spent directly on patient care activities, with the remainder focused on team management, program development, and cross-functional collaboration. Key responsibilities include: - Leading and coaching a team of TOC Coordinators through 1:1s, performance management, and skill development - Participating in daily rounds, huddles, and team operations - Developing workflows, job aids, and process improvements as the TOC care model evolves - Monitoring team attendance, adherence, and KPI performance - Supporting patient care coordination activities: connecting patients with appointments, transportation, supplies, and durable medical equipment - Collaborating with clinical leadership and cross-functional teams to enhance the program - Recruiting, hiring, and onboarding new TOC Coordinators - Partnering with trainers and education teams on coordinator development - Meeting regularly with senior management to review team performance and recommend improvements Required qualifications: MA (Medical Assistant) certification desired—expired certifications acceptable with verification. Two years of direct lead or supervisory experience in a virtual setting is required. Desired qualifications: 2+ years healthcare administrative/office experience, proficiency with evolving technology platforms, strong organizational skills and attention to detail, and bilingual English/Spanish fluency (preferred but not required). Devoted Health offers a comprehensive total rewards package including employer-sponsored health/dental/vision coverage, generous PTO, $100 monthly mobile/internet stipend, stock options, bonus eligibility, parental leave, and 401(k).

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