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Addi is a leading fintech platform in Colombia serving 3.6M+ customers and 55,000+ merchants. As the country's fastest-growing marketplace and leading Buy Now, Pay Later provider, Addi offers banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing). The company recently achieved profitability and secured regulatory approval to operate as a bank, backed by world-class investors including Andreessen Horowitz, Goldman Sachs, and Union Square Ventures.
In this Success Manager role, you will lead Addi's commercial team of 15+ people and act as a strategic advisor to the company's most important merchants. Your mission is to maximize merchant lifetime value, drive product adoption, unlock expansion opportunities, and ensure long-term retention while shaping Addi's product roadmap and go-to-market strategy.
Key responsibilities include:
- Lead and develop the Key Accounts team, establishing clear KPIs, performance management processes, and a culture of commercial excellence focused on results and accountability.
- Own strategic relationships with Addi's top Key Accounts, driving growth and long-term partnerships.
- Design and implement account plans by brand with monthly actions and coordinated cadence between Sales and Marketing.
- Lead mandatory Monthly Business Reviews (MBRs) with each brand's Commercial Lead.
- Deliver high-impact commercial pitches showcasing sales performance, marketing strategy, and growth plans.
- Build automated weekly performance reports for partners.
- Drive execution of the Marketing Machine go-to-market strategy, including PACs, trade marketing initiatives, and Vendor Vault rollout.
- Achieve ≥90% activation rate for newly onboarded merchants within 30 days of launch.
- Drive ≥20% quarter-over-quarter GMV growth across the managed portfolio through tailored enablement strategies.
- Deliver custom success plans for 100% of high-potential merchants, mapped to vertical-specific growth drivers.
- Use data and insights to understand merchant performance, identify bottlenecks, and lead cross-team improvement efforts.
- Develop dashboards and reporting cadences to drive visibility and accountability.
You will work on a problem that truly matters—redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. This is an opportunity to help shape a fast-scaling company, influence strategy and culture, and work alongside world-class talent in an environment where excellence, ownership, and collaboration are core values.
REQUIREMENTS:
- 6+ years of experience in Customer Success, Account Management, Sales, or Strategy roles
- Proven track record managing B2B client portfolios and delivering commercial impact
- Experience in fintech, SaaS, payments, retail tech, or e-commerce platforms strongly preferred
- Knowledge of digital checkout flows, embedded finance, or merchant onboarding is a plus
- Ability to influence and guide decision-makers at varying merchant maturity levels
- Active listener who captures merchant sentiment and translates it into action
- Clear communication across functions and levels, both internally and externally
- Data-oriented mindset; comfortable with Salesforce, Looker, PowerBI, or CRM platforms
- Strong grasp of key merchant metrics (GMV, activation, repayment, NPS) to forecast merchant health and risk
- Demonstrated accountability for outcomes, proactive feedback-seeking, and results orientation
- Ability to balance short-term needs with long-term strategic success and build scalable frameworks and processes
