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Deliveroo is seeking a Strategy & Operations Manager to own payments risk and fraud strategy across their platform. In this end-to-end ownership role, you will define strategy for payment fraud, promotions abuse, cash risk, and chargebacks while balancing customer experience, growth, and profitability.
Key responsibilities include:
- Owning the payments risk strategy and roadmap across multiple markets, identifying emerging risks and continuously evolving controls to protect customers and the business.
- Driving commercial performance by owning key metrics: fraud losses, chargeback rates, payment approval rates, promotions efficiency, recovery rates, and false positive rates. You'll evaluate trade-offs between risk, customer experience, and conversion to maximize long-term profitability.
- Building data-driven solutions by partnering with Data Science to improve fraud models, optimize decisioning, and reduce false positives. You'll develop executive reporting and dashboards providing visibility into business performance and emerging risks.
- Leading cross-functional execution across Product, Engineering, Finance, Marketing, Fraud Operations, and Payments. You'll influence roadmaps, align stakeholders, and ensure fraud capabilities scale with the business.
- Improving the payments ecosystem by partnering with payment providers, acquirers, and card networks to improve payment performance, optimize dispute outcomes, and maintain compliance.
You should have experience owning complex fraud, payments, risk, or trust & safety initiatives with measurable commercial impact. Strong analytical skills including SQL and data-driven problem solving are essential. You'll need experience developing business cases, influencing investment decisions, and leading cross-functional initiatives. The ability to translate complex data into clear recommendations for senior stakeholders is critical. Experience with payment fraud, chargebacks, promotions abuse, or card payment ecosystems is highly desirable.
Deliveroo is a technology-driven marketplace connecting consumers, restaurants, shops, and riders. The company values autonomy, ownership, and fast execution.
