SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Clipboard Health is a Y Combinator-backed, profitable marketplace connecting healthcare professionals with facilities across the U.S. Founded in 2016, the company has grown to over 1,000 people and leads the long-term care staffing space while expanding into home health, hospitals, and adjacent markets.
The Strategic WFM Analyst role sits within the Core Workforce Management Planning & Operations Strategy team and owns centralized forecasting, capacity planning, workforce cost optimization, and strategic headcount decisions across all lines of business. This is a high-judgment governance function that translates complex demand forecasts into defensible FTE, BPO, and overtime spend strategies, models capacity risks, and aligns executive stakeholders across Finance, Product, and Operations.
Key responsibilities include:
- Translating multi-LOB demand forecasts into monthly and quarterly capacity, headcount, and budget requirements
- Modeling workforce and financial trade-offs across internal FTEs, BPO partners, overtime spend, bonus hours, productivity shifts, and shrinkage
- Analyzing demand-funnel changes (product rollouts, AI bot deflection) and quantifying capacity and financial impact
- Partnering with Finance, Product, and Operations to validate assumptions, enforce input SLAs, and align staffing commitments
- Drafting executive memos and Weekly Business Reviews for leadership
- Conducting root-cause analyses when actuals deviate from plans and establishing corrective actions
- Standardizing capacity planning frameworks and templates across LOBs
- Maintaining forecasting competency to audit models and provide coverage across the central WFM function
Requirements:
- Exceptionally strong quantitative background with deep WFM expertise (capacity modeling, Erlang, shrinkage, AHT, SLA/ASA trade-offs)
- Advanced proficiency in Google Sheets, SQL, or Python
- Demonstrated ability to connect operational queue dynamics to dollar exposure, hiring velocity, BPO costs, and SLA risk
- Superior strategic writing skills; ability to distill complex workforce analytics into concise 1-2 page decision memos
- Proven ability to establish governance frameworks, challenge assumptions with data, and align cross-functional leadership without formal authority
- High comfort operating in ambiguous environments with incomplete data; ability to isolate what materially matters
- Strong core WFM domain expertise with strategic/ops focus (not a generalist or passive scheduler)
