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Recycle Track Systems (RTS) is a sustainability-focused technology company that helps businesses and organizations achieve zero-waste goals through waste management and recycling services. The platform uses sensors, GPS tracking, and partner haulers to track materials from source to recycling and composting facilities, with sustainability experts analyzing data to drive tangible improvements.
The Strategic Partnership Specialist will manage and grow a book of business within the Strategic Partnership Team, serving as a bridge between customers, internal teams, and hauling partners. This role combines account management, customer success, and operational execution across the customer lifecycle.
Key responsibilities include:
- Managing and growing assigned customer accounts while ensuring retention and long-term contracts
- Identifying and generating new opportunities within existing customer networks (new sites, additional services)
- Conducting regular sales meetings and business reviews with key accounts
- Maintaining CRM systems daily for customer activities and sales pipeline management
- Monitoring customer activity and proactively recommending service changes or solutions
- Serving as an industry expert on waste and recycling technology, regulations, and diversion opportunities
- Collaborating with the Sustainability department on waste auditing, diversion reporting, and complex customer needs
- Executing service requests directly with hauling partners (extra pickups, temporary bins, roll-off hauls)
- Attending client meetings, presentations, and networking events as needed
The role requires flexibility and consistency, including a rotating weekend schedule to support customer and operational needs. This is a remote position available to candidates in Connecticut, Florida, Georgia, Indiana, Kansas, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Tennessee, and Virginia.
Requirements:
- 2+ years of experience in account management, procurement negotiations, and/or customer success
- Previous experience in the waste and recycling industry
- Bachelor's degree or equivalent
- Excellent verbal and written communication skills
- Strong project execution with excellent task prioritization and multitasking ability, with minimal supervision
- Self-driven with ability to effectively prioritize and execute tasks independently
- Ability to work in a team environment while delivering independent results
- Willingness to accept responsibility for results
- High degree of knowledge of the service industry (preferred)
- Experience working in robust Enterprise Resource Planning (ERP) systems such as Microsoft Dynamics, Oracle, SAP, or NetSuite
Nice-to-have skills: business analysis and diversion experience, fluency in other languages.
