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Salary: USD 150,000 - 170,000 / annual
Yoodli is an AI communication coach platform that helps individuals and organizations develop human skills for the AI era. The company has raised over $60M from investors including Madrona and Neotribe, and counts Google, RingCentral, Databricks, and Snowflake among its customers.
As a Strategic Customer Success Manager, you will own the end-to-end customer experience for enterprise accounts, driving satisfaction, retention, and expansion. You'll manage the full customer lifecycle from onboarding through renewal, working to increase NPS, product adoption, and business growth. This role requires close collaboration with sales, product, and leadership teams to ensure customers achieve their desired outcomes and maximize value from the platform.
Key responsibilities include:
- Managing and growing enterprise customer accounts
- Developing and executing customer experience strategies tailored to different lifecycle stages
- Monitoring customer health metrics and proactively identifying expansion and at-risk accounts
- Driving product adoption and usage through strategic engagement and enablement
- Collaborating cross-functionally to solve customer challenges and deliver value
- Building strong relationships with key stakeholders at customer organizations
- Contributing to customer success strategy and best practices
Yoodli's culture emphasizes failing fast, iterating constantly, and taking bold bets. The team includes former employees from Google, Apple, Microsoft, and Tableau, united by a passion for empowering people through AI.
REQUIREMENTS:
- 5+ years of experience as an enterprise customer success manager
- Proven track record managing enterprise accounts, driving adoption, and achieving customer success metrics
- Experience shaping and executing customer experience strategies for enterprise lifecycle stages
- Skilled at working cross-functionally with sales, leadership, and product teams
- Exceptional verbal and written communication skills
- Strong proficiency in customer engagement platforms and CRM tools
- Humility, creativity, and team-first attitude with a love for learning
EXTRA CREDIT:
- Deep understanding of SaaS ecosystem and adoption curve strategies
- Proficiency with advanced analytics tools to monitor customer usage patterns
- Ability to develop and implement automation strategies for customer lifecycle management
