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Salary: USD 180,000 - 230,000 / annual
Nimble is seeking a Strategic Customer Success Manager to drive adoption, retention, and expansion across enterprise accounts. This is a post-sales leadership role focused on ensuring customers achieve measurable outcomes using Nimble's platform.
You will serve as a trusted advisor to senior stakeholders, connecting customer business needs with Nimble's technical solutions. Working closely with Product, Support, and Engineering teams, you'll manage complex, multi-stakeholder relationships, proactively identify and mitigate risks, and uncover opportunities to expand customer value over time.
Key responsibilities include:
- Partnering with enterprise customers to understand their data and growth objectives
- Advising both technical and business leaders on how Nimble's solutions support their goals
- Managing customer adoption and onboarding to drive measurable outcomes
- Identifying expansion opportunities and driving revenue growth within existing accounts
- Collaborating cross-functionally with Product, Support, and Engineering to deliver long-term customer success
- Proactively managing customer health and mitigating churn risk
- Building and maintaining strong relationships with C-level and senior technical stakeholders
This role requires a strong blend of technical acumen, enterprise customer empathy, and commercial mindset. You should be comfortable advising senior leaders and translating between technical and business contexts.
Requirements:
- Proven experience in enterprise customer success, account management, or post-sales roles
- Strong technical acumen and ability to understand complex data platforms
- Demonstrated ability to manage multi-stakeholder relationships at the C-level
- Commercial mindset with track record of identifying and closing expansion opportunities
- Excellent communication skills across technical and business audiences
- Experience working cross-functionally with Product, Engineering, and Support teams
