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Salary: USD 100,000 - 140,000 / annual
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. The platform brings daily operations and team communication into one intuitive app—from hiring and scheduling to training, tasks, and day-to-day coordination. Backed by $220M+ in funding from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding globally.
The Strategic Customer Success Manager will oversee Connecteam's most significant and high-value Enterprise and Strategic customers across the US. This role requires a proactive, consultative, and data-driven approach to ensure long-term client retention, expansion, and advocacy.
Key responsibilities include developing and executing strategic success plans aligned with customers' business objectives; building and nurturing relationships with C-level executives, IT teams, and operational leaders; partnering with customers to solve critical business challenges and maximize platform value; identifying expansion opportunities and collaborating with Sales on upsells and cross-sells; leveraging customer usage analytics to proactively identify risks and opportunities; developing case studies and customer success stories; acting as the primary escalation point for complex challenges; and staying ahead of industry trends and workforce management best practices.
The ideal candidate will have a strong background in enterprise SaaS, deep understanding of workforce management processes, and the ability to act as a trusted advisor to executive stakeholders. They will leverage expertise in digital transformation, change management, and adoption strategies to drive value realization across complex organizations. This is a fully remote position; however, occasional travel may be required for onsite customer visits, executive business reviews, and industry events.
Requirements:
- 3+ years of B2B SaaS experience in Customer Success, Account Management, or Consulting (MUST HAVE)
- Experience managing Enterprise/Strategic accounts with ACV of $100K+ (MUST HAVE)
- Proven ability to engage with and influence senior executives (VP, C-Level)
- Track record of driving expansion within a customer portfolio
- Expertise in digital transformation, change management, and complex adoption strategies
- Excellent verbal and written communication skills, including executive presentations
- Analytical mindset with experience leveraging customer data for decision-making
- Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently
- Experience collaborating with global teams across different time zones
Advantages:
- Experience working in an international, remote-first SaaS company
- Background in HR Tech, Workforce Management, or related industries
