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Snowflake is seeking an Account Engineer to accelerate customer success on the Snowflake AI Data Cloud. This is a high-impact, cross-functional role that bridges the gap between initial customer acquisition and successful platform adoption and expansion.
You will manage a portfolio of new and early-stage customers, serving as their dedicated technical partner and single point of contact. Your responsibilities include driving technical enablement, supporting initial use-case activation, and accelerating time-to-value on the platform.
Key responsibilities:
- Take ownership of technical success and consumption trajectory within your assigned customer portfolio, acting as a full-stack technical resource blending hands-on expertise with business acumen
- Lead your account as a micro-business, driving adoption metrics and serving as the primary technical advisor
- Apply outcome-based selling mindset to customer engagements, focusing on how Snowflake solves complex data challenges and unlocks business value
- Serve as a trusted strategic advisor post-contract close, providing guidance on data strategy, technology stack integration, and use-case activation
- Deliver technical value by leveraging AI-powered development tools and automation to accelerate solutions and implementation
- Provide Snowflake-specific architectural guidance on best practices, workload isolation, warehouse utilization, resource monitoring, budgeting, and security setup
- Collaborate cross-functionally with Account Teams, Professional Services, Support, and external partners to ensure seamless resource orchestration
- Create and deliver reusable, high-impact programs such as hands-on labs and webinars to educate customers on platform features and industry best practices
- Act as a key feedback loop from the field to influence product development, working with Product Management and Engineering teams
- Efficiently triage incoming customer inquiries, assist with demos and troubleshooting, and identify expansion opportunities
Performance is assessed on customer success and platform adoption metrics: consumption (driving new customer consumption during initial contract period), use cases (documented success moving use cases to production), and growth (customer retention and portfolio growth).
This role is designed as a direct path to a successful career within the Snowflake Solution Engineering organization.
REQUIREMENTS:
- Hands-on experience with SQL (required)
- Strong foundational understanding and experience with data architecture, data analytics, and core concepts of major cloud platforms (AWS, Azure, Google Cloud)
- Strong desire to learn, grow technical skills, and become an expert in the Snowflake platform
- Excellent written and verbal communication skills with ability to communicate technical concepts clearly to diverse audiences
- Ability to handle multiple projects simultaneously with strong project management skills to track, manage, and drive customers to agreed-upon timelines
- University degree in computer science, engineering, mathematics, or related fields, or equivalent practical experience in a technical role
PREFERRED QUALIFICATIONS:
- SnowPro Core certification
- Proficiency in additional coding languages (Python, Java, or Scala), especially in data or application development context
- Experience with modern data technologies (CI/CD tooling, orchestration tools) or basic understanding of Data Science concepts
- Prior experience or strong interest in leveraging AI-powered development tools and coding agents to increase solution delivery efficiency
