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Airwallex is an AI-native financial operating system serving over 675,000 businesses globally, including McLaren Racing, Qantas, SHEIN, and TikTok. The company provides regulated financial infrastructure for global payments and commerce, operating across 27 offices with 2,300+ employees.
The SME & Growth Business team focuses on empowering small and medium-sized enterprises to thrive in the global economy through tailored cross-border payment solutions and revenue stream development.
As Manager, Account Management, SME & Growth, you will lead the post-sale growth engine for the SME & Growth segment in China. You will directly manage a team of Account Managers or Customer Success Managers, executing the go-to-market strategy to drive product adoption, upsell/cross-sell opportunities, and long-term customer retention.
Key responsibilities include:
- Leading, mentoring, and scaling a high-performing team of Account Managers or CSMs, fostering a culture of high performance and accountability
- Operationalizing GTM strategy to maximize product adoption, expansion revenue, and customer retention within the SME & Growth portfolio
- Serving as an executive escalation point for key customer accounts and building trust with senior client stakeholders
- Partnering with Product, Engineering, Marketing, and Revenue Operations to translate customer feedback into product improvements
- Setting team and individual targets around revenue, product penetration, and customer satisfaction; tracking KPIs and conducting pipeline reviews
- Proactively identifying churn risks, managing complex customer escalations, and developing mitigation strategies
- Championing Airwallex's operating principles and values as a cultural advocate
Requirements:
- 6+ years of experience in Account Management, Customer Success, or Sales, with at least 3 years in team management or direct line leadership (ideally in Fintech, SaaS, Payments, or Tech platforms)
- Proven track record leading front-line commercial/AM teams to achieve revenue and retention targets in fast-paced environments
- Strong analytical and problem-solving skills with experience using data to guide team priorities and performance coaching
- Solid understanding of fintech, cross-border payments, or digital commerce ecosystems
- Excellent communication, negotiation, and stakeholder management skills; ability to engage mid-to-senior level decision-makers
- Hands-on experience in account planning, portfolio management, and executing adoption playbooks
- Bachelor's degree or equivalent practical experience
Preferred qualifications:
- Experience scaling teams in high-growth technology environments or cross-border trade/Fintech platforms
- Proficiency with CRM and reporting tools (e.g., Salesforce, Looker, SQL)
- Familiarity with API-based payment products or complex SaaS solutions
