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Salary: USD 100,000 - 140,000 / annual
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. The company has raised $220M+ from Insight Partners, Stripes, and Tiger Global and is rapidly expanding globally.
The Strategic Customer Success Manager will oversee Connecteam's most significant and high-value Enterprise and Strategic customers across the US. This role requires a proactive, consultative, and data-driven approach to ensure long-term client retention, expansion, and advocacy.
Key responsibilities include:
- Developing and executing strategic success plans aligned with customers' key business objectives to ensure long-term retention and growth
- Building and nurturing strong relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy
- Partnering with customers to solve critical business challenges, implement best practices, and maximize platform value
- Identifying expansion opportunities within accounts and collaborating with Sales to drive upsells and cross-sells
- Leveraging customer usage analytics and feedback to proactively identify risks, opportunities, and areas for improvement
- Partnering with Marketing to develop case studies and promote customer success stories
- Acting as the primary escalation point, working cross-functionally to resolve complex challenges
- Staying ahead of industry trends, competitors, and workforce management best practices to serve as a subject matter expert
This is a fully remote position with occasional travel required for onsite customer visits, executive business reviews, and industry events. The ideal candidate must be based in the United States and comfortable working across multiple time zones.
REQUIREMENTS:
- 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role (MUST HAVE)
- Experience managing Enterprise/Strategic accounts with ACV of $100K+ (MUST HAVE)
- Proven ability to engage with and influence senior executives (VP, C-Level)
- Track record of driving expansion within a customer portfolio
- Expertise in digital transformation, change management, and complex adoption strategies
- Excellent verbal and written communication skills, including executive presentations
- Analytical mindset with experience leveraging customer data for decision-making
- Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently
- Experience collaborating with global teams across different time zones
ADVANTAGES:
- Experience working in an international, remote-first SaaS company
- Background in HR Tech, Workforce Management, or related industries
