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Sensor Tower, a leading digital intelligence platform trusted by 2,500+ enterprises globally, is seeking a Strategic Consultant to join its Southeast Asia team. The role focuses on maintaining and deepening partnerships with key accounts through exceptional customer experiences and strategic advisory.
In this position, you will serve as a trusted advisor to senior stakeholders across the Southeast Asia customer base, driving value realization and ensuring customers achieve their most critical business outcomes. You will lead executive-level engagements to align product usage with customer business goals, industry trends, and digital transformation initiatives. You will develop and deliver Strategic Success Plans that drive adoption, maturity, and measurable impact, while identifying key initiatives that expand customer value.
Key responsibilities include acting as a data storyteller—translating complex customer data and product insights into compelling business cases and executive narratives. You will collaborate with Account Directors on strategic account planning, guide long-term customer satisfaction and retention, and identify at-risk scenarios early to drive proactive risk mitigation and renewal strategies.
You will also contribute thought leadership by leveraging industry and customer knowledge to provide best practices and frameworks that guide global brands through digital transformation. You will help develop reusable strategic assets and customer playbooks that benefit the broader organization.
The ideal candidate brings extensive customer service management experience with a proven track record of leading brand relationships, ensuring exceptional client experiences, strengthening brand loyalty, and driving long-term partnership growth. You should demonstrate the ability to effectively manage day-to-day client relationships both in-person and virtually, with expertise in navigating complex stakeholder environments and optimizing customer outcomes.
