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DailyPay is the leader in On-Demand Pay, helping employers modernize how employees access their earned wages in real time. The company serves over 1,900 employers and 6 million employees, including many Fortune 500 brands, and is defining the future of pay through financial wellness tools and real-time wage access.
As a Strategic Client Success Manager, you will own the end-to-end customer lifecycle for large enterprise accounts, serving as the primary point of contact and Trusted Advisor. You will define robust strategic account plans, drive value-based conversations that establish joint success metrics, and communicate value realization to partners. Your responsibilities include:
- Leading customer relationships from kickoff and launch through ongoing success, managing the full account lifecycle
- Developing broad and deep relationships across operational and leadership groups (HR, Payroll, IT, Finance, executive sponsors)
- Driving value-based dialogues that define joint success metrics and communicate ROI
- Partnering cross-functionally with Growth, Marketing, Product, and Operations teams to maximize adoption and satisfaction
- Acting as lead orchestrator during customer escalations, ensuring responsiveness and swift resolution
- Identifying upsell and cross-sell opportunities while proactively mitigating churn risks
- Analyzing reports and trends to generate data-driven insights that drive strategic account improvements
- Gathering customer feedback and collaborating with Product to enhance offerings
You will work in a high-trust, collaborative culture that values intellectual honesty, diverse perspectives, and collective success. The role requires managing strategic, high-value accounts and influencing at the C-suite level.
REQUIREMENTS:
- 7-10+ years of Customer Success experience at a fast-moving HCM/SaaS company managing Fortune 500 or national accounts
- Demonstrable ability to communicate, present to, and influence customer stakeholders at the executive level
- Solid experience with CRM software (Salesforce or HubSpot) and deep knowledge of HCM, HR, or Payroll software domains
- Data-driven mindset with ability to thrive on analytics and drive insights for internal and client-facing decisions
- Proven experience in cross-functional environments with comfort navigating ambiguity and rapidly evolving domains
- Track record of exceeding goals related to retention, customer satisfaction, and upsell/cross-sell initiatives
