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Flock is a telematics and AI-powered fleet safety company that helps businesses prevent road accidents through real-time data and proactive interventions. Recently acquired by Admiral (May 2026), Flock combines startup agility with the backing of the UK's leading motor insurer.
As Strategic Client Manager, you will own relationships with Flock's largest fleet clients, serving as their primary point of contact and ensuring they receive exceptional service. You'll manage a portfolio of significant accounts—from multinational operations to well-known brands—and work at the intersection of clients, brokers, and internal Flock teams.
Key responsibilities include:
- Owning the relationship with a portfolio of Flock's largest fleet clients and becoming their primary point of contact
- Building and running the corporate account management approach, including client reviews, reporting, relationship cadence, and account planning
- Working closely with brokers and Broker Development Managers to deliver a coordinated experience
- Bringing together cross-functional teams (claims, safety, underwriting, finance) to resolve client questions and issues quickly
- Identifying retention risks early and creating clear plans to protect key accounts
- Shaping and improving Flock's client service proposition based on client feedback
- Using AI daily for account research, meeting preparation, query management, and reporting
You'll report to the Head of Distribution and work hybrid from Flock's Central London office (typically three days per week, with flexibility for longer commutes). Client site visits, conferences, and broker office visits count toward office days.
Requirements:
- Strong experience within the insurance industry with clear understanding of the broker–client–insurer dynamic
- Proven experience in a client-facing role such as insurer account/deal management, broker account management, or claims relationship management
- Track record of managing important client relationships and delivering strong retention or customer satisfaction
- Ability to work confidently with senior stakeholders across clients, brokers, and internal teams
- Strong commercial judgement to identify at-risk accounts and build retention plans
- Energy and ownership; comfortable identifying problems and driving solutions
- Confident using technology daily and curious about leveraging it for efficiency and client experience
- Preferred: experience with large, complex, or multi-site corporate clients; Commercial Motor Fleet or fleet risk/safety experience; or exposure to claims processes or building account management/client service propositions
