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Flock is a telematics and AI-powered fleet safety company that helps businesses prevent road accidents through real-time data and proactive interventions. Recently acquired by Admiral (May 2026), Flock combines startup agility with the backing of the UK's leading motor insurer.
You will serve as the primary relationship manager for Flock's largest fleet clients, owning a portfolio of strategic accounts and becoming the central point of contact across the client, broker, and Flock ecosystem. Reporting to the Head of Distribution, you will build and operationalize Flock's corporate account management approach from the ground up.
Key responsibilities include:
- Owning relationships with major fleet clients, understanding their business deeply and serving as their primary contact
- Building and running the corporate account management framework: client reviews, performance reporting, relationship cadence, and account planning
- Coordinating closely with brokers and Broker Development Managers to deliver a seamless, joined-up experience
- Bringing together internal teams (claims, safety, underwriting, finance) to resolve client issues quickly and build stakeholder relationships
- Identifying retention risks early and developing protection strategies for key accounts
- Shaping Flock's client service proposition based on feedback, including account reviews, portal engagement, safety support, and claims processes
- Leveraging AI daily for account research, meeting preparation, query management, and client reporting
The role is hybrid, typically three days per week in the Central London office (near Moorgate and Liverpool Street), with flexibility for longer commutes. Client site visits, conferences, and broker office visits count toward office days.
REQUIREMENTS:
- Strong insurance industry experience with clear understanding of the broker–client–insurer dynamic
- Proven experience in a client-facing role such as insurer account/deal management, broker account management, claims relationship management, or similar
- Track record of managing important client relationships with strong retention or customer satisfaction metrics
- Ability to work confidently with senior stakeholders across clients, brokers, and internal teams
- Strong commercial judgment: ability to identify at-risk accounts, understand client priorities, and build retention plans
- Energy and ownership mindset; comfortable identifying problems, finding the right people, and driving solutions
- Confident technology user with curiosity about leveraging tools for efficiency and client experience
- Preferred: experience with large, complex, or multi-site corporate clients; Commercial Motor Fleet or fleet risk/safety background; exposure to claims processes or building account management/client service propositions
