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Flock is a telematics and AI-powered fleet safety company that helps businesses prevent road accidents through real-time data and proactive interventions. Recently acquired by Admiral (May 2026), Flock combines startup agility with the backing of the UK's leading motor insurer and is experiencing rapid growth.
You will become the primary point of contact for Flock's largest fleet clients, owning their end-to-end relationship and ensuring they receive exceptional service. Your portfolio will include multinational operations, well-known brands, and growing sector leaders. You'll sit at the intersection of client, broker, and Flock teams, working closely with Broker Development Managers to deliver a seamless, coordinated experience.
Key responsibilities include:
- Owning relationships with a portfolio of Flock's largest fleet clients and becoming their trusted primary contact
- Building and running Flock's corporate account management approach, including client reviews, performance reporting, relationship cadence, and account planning
- Coordinating closely with brokers and Broker Development Managers to ensure a joined-up service experience
- Bringing together cross-functional Flock teams (claims, safety, underwriting, finance) to resolve client issues quickly and build strong internal stakeholder relationships
- Identifying retention risks early and developing clear mitigation plans for key accounts
- Shaping and improving Flock's client service proposition by gathering and feeding back client feedback
- Leveraging AI daily for account research, meeting preparation, query management, and client reporting
You will report to the Head of Distribution and have the opportunity to build Flock's corporate client management approach from the ground up. Success is measured by client retention, increased value realization, and client advocacy.
The role is hybrid, typically three days per week in the Central London office (near Moorgate and Liverpool Street), with flexibility for longer commutes. Client site visits, conferences, and broker office visits count toward office days.
REQUIREMENTS:
- Strong insurance industry experience with clear understanding of the broker–client–insurer dynamic
- Proven experience in a client-facing role such as insurer account/deal management, broker account management, claims relationship management, or similar
- Track record of managing important client relationships with strong retention or customer satisfaction results
- Ability to work confidently with senior stakeholders across clients, brokers, and internal teams
- Strong commercial judgment; ability to identify at-risk accounts, understand client priorities, and build retention plans
- Energy and ownership; comfortable identifying problems, finding the right people, and driving solutions
- Confident daily technology user with curiosity about how technology can improve efficiency and client experience
- Preferred: experience with large, complex, or multi-site corporate clients; Commercial Motor Fleet or fleet risk/safety background; exposure to claims processes or building account management/client service propositions
